Good to know
Frequently asked questions
Insurance, scheduling, pricing, and first-visit answers. Can't find your question? Send us a message and we'll help.
Do I need a referral to be seen?
No referral is required for chiropractic or massage appointments. If you have a referral from another provider, please bring it to your first visit so we can coordinate care.
Do you accept insurance?
We accept many major medical plans for chiropractic care and file claims on your behalf. Massage therapy is generally self-pay. Call the office before your first visit so we can verify your benefits.
How early should I arrive?
Please arrive 10–15 minutes before your first appointment so we can complete intake paperwork. Returning patients can arrive about five minutes early.
What should I bring to my first appointment?
Photo ID, your insurance card (for chiropractic), and a list of current medications or recent imaging if relevant. New massage clients should download the patient form ahead of time.
How do I cancel or reschedule?
Call the Paris office at 903-785-5551 (chiropractic) or 903-739-9959 (The Rub Club massage), or Sulphur Springs at 903-919-5020. We appreciate at least 24 hours' notice so we can offer the time to another patient.
Are children welcome?
Yes — we see patients of every age. Both Dr. Collins and Dr. Welborn have experience with pediatric care, and prenatal massage is available at The Rub Club.
Do you offer same-day appointments?
Often, yes. Call the office and we will do our best to fit you in.
Is parking available?
Free parking is available at both locations. The Paris office sits on NE Loop 286 with on-site parking; Sulphur Springs has street parking on Jefferson St. E and a public lot nearby.
Still have a question?
The fastest way to reach us is by phone during office hours, or send a message and we'll respond as soon as we can.